Here is what you need to do:

  1. 1Personally purchase an individual 625mL or 250mL bottle of NIVEA® Body Lotion in Canada between July 1, 2013 and September 16, 2014. The guarantee is only available to legal Canadian residents and does not apply to any 625mL or 250mL bottle of NIVEA® Body Lotion which is part of a gift pack or is packaged together with any other product. It must have been purchased on its own. Save your original receipt from the purchase and follow the rest of the instructions below.
  2. 2Use the NIVEA® Body Lotion each day for 14 consecutive days.
  3. 3If you do not love the results of using the NIVEA® Body Lotion, complete the form below* and sent it to us with your original, dated store identifiable cash register receipt (with the charge relating to the purchase of the individual 625mL or 250mL bottle of NIVEA® Body Lotion circled on the receipt) for a refund of the amount paid, e.g. the discounted price if any coupons have been used, up to a maximum of $11.99 plus applicable taxes in the province or territory where you reside. Limit: one refund per household address. Refund requests must be received within 30 days of product purchase and, in any event, must be received by us no later than 5:00 p.m. (Eastern Time) on September 30, 2014. Please allow 8 to 10 weeks to receive your refund. This refund program may be canceled at any time without notice.
  4. 4No refund request received after 5:00 p.m. (Eastern Time) on September 30, 2014 will be considered.
  5. 5If you are unable to download the form below*, you may request a form by emailing us at or by mail at 2344 Boulevard Alfred-Nobel, Suite 100A, Saint-Laurent, QC H4S 0A4.
  6. 6Review the Love Us or Your Money Back Guarantee Terms and Conditions. You must be at least the age of majority in your province or territory of residency to claim a refund.

Mail-In Form (not redeemable at the retail store)

Can you tell us more about you?

I am:*

Requesting Money Back for which product?*

 -  (10 Digits)
Please tell us why you did not love the NIVEA product:*

Send this completed form with original, dated store receipt to:

NIVEA® Love Us or Your Money Back Guarantee
Beiersdorf Canada Inc.
2344 Boulevard Alfred-Nobel, Suite 100A
Saint-Laurent, QC
H4S 0A4

* We collect information from you when you submit this NIVEA® Love Us or Your Money Back Guarantee claim form.
For more information regarding our Privacy Policy, please visit

Only completed forms with original, dated store identifiable receipt will be honored